Network Operations Center Engineer II
Salary Range: $105,267.00 (Min.) - $139,478.00 (Mid.) - $156,000.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Network Operations Center (NOC) Engineer II will be responsible for monitoring the system, application, and technology health of the L.A. Care organization. The NOC engineer II monitors and executes the daily operational activities needed to manage Information Technology (IT) services and the supporting IT infrastructure.
The NOC Engineer II is responsible for proactive and reactive monitoring of technology systems within scope: Servers, Network infrastructure, Applications, Databases, and data centers.
Actively monitor servers, security systems, Structured Query Language (SQL) databases, and various other infrastructure components and services. Operate, monitor and troubleshoot computer network systems.
Provide engineering support for issues connected with the network/infrastructure; configure and implement network/infrastructure as needed.
Receive faults, analyze them and consequently classify them according to operational and customer relevance.
Collaborate with engineers to respond to alerts accordingly, per management guidance.
Perform problem management and develop postmortem reports in coordination with other departments.
Manage IT operations and network equipment like routers, switches, firewalls, and access points
Monitoring of line systems and digital facilities.
Manage 3rd party technology providers on implementation of the solutions.
Act as back-up management to ensure completion, verification and restoration of network.
Manage the availability and capacity of the platform.
Responsible for the management of requests, problems, incidents and data environments.
Collaborate on developing new automations, alarms and dashboards.
Write and maintain technical documentation for the network environment.
Perform other duties as assigned.
Education RequiredBachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.
Education PreferredMaster's Degree
Minimum of 6 years experience at a network operating center working with the Dynatrace suite of monitoring tools, or similar.
Minimum of 6 years of experience with Windows client operating systems, as well as Office suite.
Minimum of 3 years of experience with Active Directory or other LDAP management of users and computers.
Minimum of 3 Experienced in the monitoring of complex computing environments including prior NOC or Call-Center or Help-Desk experience.
Experience with monitoring and patch management systems.
Familiarity with firewalls, switches, and networking concepts.
Ability to interact with and effectively present information to employees, management and customer.
Knowledgeable of all aspects of incident management lifecycle (logging, categorization, resolution, monitor, escalation, closure, SOP / documentation update).
Excellent written and verbal communication skills including ability to effectively document processes.
Network troubleshooting skills in LAN, WAN, WLAN environments, VDI vCenter / vSphere, ESXi, Active Directory, Exchange, Office 365 (O365), VMware or Citrix and related support tools.
Knowledge of Server operating systems, DHCP, DNS, WINS, TCP / IP networking.
Ability to pay attention to detail and ability to maintain high quality standards required.
Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms.
Expertise in monitoring tools, ITSM tools, backup and DR tools.
Knowledge of incident models, diagnostic tools, methods.
Excellent analytical skills.
Licenses/Certifications RequiredCisco Certified Network Professional (CCNP)
Licenses/Certifications PreferredCertified Information Systems Security Professional (CISSP)Microsoft Certified Information Technology Professional (MCITP) in ExchangeMicrosoft Certified Technology Specialist (MCTS)
Must be willing to work rotating shifts with overtime required.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)