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Salesforce Business and Technical Design Analyst III

Salesforce Business and Technical Design Analyst III

locationLos Angeles, CA 90017, USA
PublishedPublished: 12/8/2023
Graphic / Design
Full Time

Salary Range:  $121,056.00 (Min.) - $160,400.00 (Mid.) - $180,020.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Salesforce Business and Technical Design Analyst III is the subject matter expert in a team  that satisfies  business requirements & business process flows while serves as a resource and mentor in the development and software delivery of Salesforce Customer Relationship Management (CRM) solutions for L.A. Care. This position provides subject matter expertise and works with a team in full software development life cycle from UI/ UX and technical design to development, testing and deployment of the client solution on Salesforce platform leveraging, fully Salesforce out-of-the-box capabilities. Acts as a  Subject Matter Expert, serves as a resource and mentor for other staff.


Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project’s/program's deliverable  meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff, department interns, etc. as needed.

Spread heads the understanding and translation of business requirements, business process flows etc. to software oriented solutions based upon Salesforce architecture.

Mentors the team in the development of sound application system architecture and ensure alignment with the enterprise system architecture. 

Provides thought leadership to influence business logic to improve user experience/ interfaces, navigation, and design.

Mentors the team in the use of emerging technology in the industry, particularly in the CRM space. Proposes best practices & standards for the project and works with team members for implementation.    

Acts as the interface between the team and other stakeholders. Provides inputs into roadmap planning, system investments and operations performance.

Communicates, both written and verbally, with business end users and team members in order to deliver high quality UI/UX and capabilities in Salesforce. Serves at a SME to evaluate, assess, coordinate and verify development work.  Provides a clear example of technical excellence and productivity.

Duties Continued

Serves as a Subject Matter expert in the use of APEX and Visualforce code.

Serves as a Subject Matter expert in developing and delivering Web solutions using HTML, JavaScript, CSS.

Serves as the technical expert in understanding technical requirements and implementing solutions leveraging Salesforce native functionality based upon in-depth understanding of Salesforce object model and architecture.  

Performs other duties as assigned.

Education Required

Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.

Education Preferred


At least 7 years of Information Technology experience and Salesforce experience.

A minimum of 3 years of experience in the concepts and methodologies of enterprise and application architecture.

A minimum of 3 years of experience in back-end development of Salesforce including but not limited to design of data models, a strong knowledge of SQL, and usage of web technologies.

A minimum of 3 years of experience with configuration and customization.

Must have Apex/Visualforce Experience.

Service Cloud experience.


Expert level knowledge of Information Technologies (Databases, Business Intelligence, Infrastructure, Networks, Web and Integration software).

Broad and in-depth understanding of technologies and experience in implementation methodologies, software development life cycle process, and project management.

Excellent planning and organization, project management and time management skills.

Exceptional written, verbal and presentation skills for both business and technically oriented communications with the ability to create appropriately high quality documentations  to effectively convey goals and initiatives to staff and management.

Comprehensively understand the roadmap and work with project /program management to prioritize the work.

Knowledge of the vendor market and possess existing relationships.

Expertise in Lightning technology and enterprise system architecture.

Must have subject matter and in-depth expertise of the technical details of the overall project.

Detail oriented to catch inconsistencies to enable sound decisions.

Licenses/Certifications Required

Salesforce Certified AdministratorSalesforce Certified Platform Developer ISalesforce Certified Platform App Builder

Licenses/Certifications Preferred

Salesforce Certified Community Cloud ConsultantSalesforce Certified Service Cloud ConsultantSalesforce Certified Sales Cloud ConsultantSalesforce Certified Platform Developer II

Required Training

Physical Requirements


Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.  The range is subject to change.

L.A. Care offers a wide range of benefits including

  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)