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Job Description This End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location. Fidelity has over 70,000 associates across multiple US locations. This job role is 100% onsite and the support ratio is 1000 associates to 1 End User Support role. This support role provides technology support for computers, monitors, printers, phones, accessories, and audio/visual equipment. Troubleshooting includes Microsoft Operating Systems, MS Office applications, MAC IOS support, and many other external and internally built applications. Responsibilities: · Support and maintain fleet of laptops, monitors, cameras, docking stations, printers, telephony · Analyze and resolve end-user hardware, software and connectivity issues · Configure workstations for new users and upgrades existing equipment and software · Configuration/reconfiguration of hardware, including workstations and printers · Work closely with peers and team members to quickly resolve issues. · Identify, troubleshoot, and diagnose issues · Differentiate between hardware and software problems and apply appropriate solution · Provide support and set up for video conference events · Leverage telemetry tools such as NexThink to quickly resolve technical issues · Perform routine deskside surveys to ensure all work locations are setup with the standard equipment · Work in a change-controlled environment · Adhere to internal reporting processes, logistics processes and escalation procedures that fall under internal Audit controls · Support work outside of regular hours in order to accommodate business needs · Accommodate rapidly changing requirements and non-standard requests once approved · Troubleshoot complex issues in a 1:1 walk up, scheduled visit or via a deskside visit while providing positive customer experience · Meet Service Level Targets - Timely and accurate execution of service requests &amp; incident tickets. Minimum 8 tickets per day – Incidents ticket closure targets 75% 1st day, 90% 3rd day, 100% 10 day for all service requests · Participate in a scheduled OnCall rotation. OnCall support is provided 365 days a year. The required response time to call out is 30 minutes. Arrival onsite within a 3-hour window · Deliver outstanding Customer Service by utilizing a high level of interpersonal skills to understand the problem, implement solutions, and provide closure to end-user's issues. Customer Satisfaction Target is a 4.7 out of 5 based on customer surveys · Knowledge of local LAN infrastructure Skills and Knowledge: · Proficient in use of device building/service tools– Microsoft Autopilot, Active Directory, Intune vSphere, JAMF · Knowledgeable of basic networks topology, switches, routers, etc · Proficient supporting hardware and software on Windows OS &amp; MAC IOS devices · Properly prioritize daily activities and manage time appropriately - Maximize daily activities to gain maximum customer benefit · Strong written and verbal communication skills · Ability to think independently, organize, prioritize, multitask and execute on assignments · Develops and enhances customer relationships · Exhibits positive attitude, works well with other team members, business partners, can do attitude Education and Experience · Associate degree or equivalent with 2-3 years knowledge of computer hardware, operating systems, and network WLAN/LAN support · Industry acknowledged certificates such as CompTIA A+ , Network +, Google IT Support, or Cisco CCNA are a plus.

Fidelity TalentSource

End User Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Systems Analyst to work in Fidelityâ€™s Asset Management Technology in Boston, MA. SAI Technology is looking for a Senior Systems Analyst to join our Workplace Managed Accounts Portfolio Construction team. The role involves facilitating requirement sessions with business partners, articulating business requirements and working within the technology organization to deliver new features/functionality. As a member of the systems analyst/product owner team you will contribute to the delivery of new features/functionality that supports the growing Managed Accounts business. You will work closely with other analysts, product managers, engineers, and architects to define the right solution. <h3>The Expertise You Have</h3> <ul> <li>Own the requirement's gathering of new features and/or improvements for our portfolio construction platform.</li> <li>Collaborate with the technology and business teams to deliver high quality solutions for business problems.</li> <li>Bring curiosity and a questioning mind-set to work, asking always about the â€œwhyâ€ and the â€œvalueâ€ of new features/improvements to the platform.</li> <li>Contribute to improving systems analysis/product owner practices across a distributed team.</li> <li>Mentoring junior systems analysts when opportunities arise</li> <li>Collaborating and actively engaging with all team members</li> </ul> <h3>The Skills You Bring </h3> <ul> <li>Bachelor's degree (or above) in either Computer Science, Management Information Systems, Business Information Systems, Mathematics or Finance related field</li> <li>Experience as systems analyst, delivering software using agile development practices</li> <li>Strong analysis skills, with a proven track record of delivery of sophisticated technology projects</li> <li>Good interpersonal, relationship management and facilitation skills. You are a strong contributor with a collaborative work style</li> <li>Ability to establish and maintain positive relationships with business partners and technology</li> <li>Ability to have trade-off conversations with business partners</li> <li>Excellent written and verbal communication skills with business and technical team members across the organization</li> <li>Experience in defining clear and concise requirements for and providing support for portfolio management, trading and/or research applications</li> <li>Experience with Oracle/SQL and other languages desirable (e.g. Java, R). Willingness to read/analyze code for analysis purposes</li> <li>Ability to understand the technology and software architecture of an application</li> <li>Proven experience with coordinating and running User Acceptance Testing (UAT) sessions, along with developing and managing content to support end-user training.</li> <li>Experience in financial services industry is vital. Managed Accounts/Wealth Management expertise from a business and/or technology perspective is a plus!</li> </ul> <h3>COVID Work Policy</h3> Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. Youâ€™ll be spending some of your time onsite depending on the nature and needs of your role. <h3>Dynamic Working â€“ Post Pandemic</h3> Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so youâ€™ll want to enjoy the benefits of coming together in person â€“ face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Systems Analyst

Data Modeler The Role The Data Modeler works closely with business and technical teams to drive the creation of scalable, flexible, well governed, and detailed data design solutions. They drive adoption of enterprise and industry standard modeling methodologies. They partner with project teams to deliver practical &amp; resilient data model designs that meet current business needs and are capable of easily adapting to new needs in the future. The Expertise and Skills You Bring Requirements and Analysis <ul> <li>Engage with business and technology partners to understand the business requirements, analyze the data gaps, and recommend appropriate solutions. </li><li>Assess objectives, use cases, data requirements and specifications documents created by other analysts. </li><li>Analyze and resolve major data issues that arise during the course of projects or in production environments. </li></ul> Data Design <ul> <li>Define conceptual and logical data models, with strong definitions, to capture organizational data needs across multiple subject areas. </li><li>Build physical design for various types of systems such as operational systems, data warehouses, data lakes and others. </li><li>Actively perform dedicated and targeted data analysis to identify risks for management. Strong coordination with key business partners will be required to obtain data sets and confirm results of the analysis. </li><li>Document database solutions and present solutions to product partners, project teams, Data Engineering team and architecture review boards. </li><li>Passionate about technology and delivering solutions in integrated data environments. Current on event driven processing, and Data API developments. </li><li>Lead and facilitate work sessions with business functions and projects to define requirements, business term definitions and logical data models </li><li>Map Technical terms to Business terms in data catalog tool. </li></ul> Technical Leadership <ul> <li>Provide strategy, data modeling with accountability on work initiative engagements and timeline. Align and ensure consistency to enterprise standards on technology, tools, and procedures. </li><li>Knowledge of and experience with tools, techniques and processes for complex data gathering, analysis and reporting on data for large organizations. </li><li>Find opportunities to use enterprise data models for new projects to minimize work and data duplication </li><li>Strong interest in playing a technical data steward role and partnering across our business to understand and document our data, appropriate data usages and helping Asset Mgmt. derive the maximum value from its data. </li></ul> Qualifications Education and Experience (dependent on level) <ul> <li>A Bachelor’s or Master's degree in Computer Science, Information Technology, or equivalent experience </li><li>10+ years’ experience with data design, analysis, and development. Development experience weighted towards PL/SQL and ETL tools. </li><li>Demonstrated experience in the following areas : Database Management Systems, Data API design and implementation, PL/SQL, warehouses, data modeling and data profiling. </li></ul> Skills and Knowledge <ul> <li>Demonstrable experience with SAP Power Designer or similar data modeling tool required. </li><li>Advanced analytical and problem solving skills. </li><li>Advanced understanding of the database development process including analysis, design, coding, testing, problem resolution and planning, and full competency in all relevant coding environments, languages, tools, and platforms </li><li>Outstanding interpersonal skills and strong verbal and written skills to effectively communicate with technical and non-technical associates in the company </li><li>Proven interpersonal skills, including the ability to work across the organization and interact/influence/negotiate optimally at all levels of management and peers. </li><li>Experience in working in data management / governance with an understanding on how data is ingested, stored, and maintained. </li><li>Understanding of principles and standard methodologies around Data Architecture </li><li>Ability to prioritize data analysis initiatives based on business criticality. </li><li>Experience in the financial services industry area a plus </li><li>Knowledge in cryptocurrency area a plus. </li></ul> The Team Asset Management Technology is seeking a Principal level candidate in the data analysis and data modeling organization. The successful candidate will be responsible for leading data modeling and analysis across different projects with diverse scope and complex business and technical requirements in a highly integrated data environment. This role requires working autonomously and under consultative direction for achieving organizational strategic data goals. This is a key role in leading the development of high-quality data model, working as part of a team that helps to deliver data as a key asset for the enterprise. You must be comfortable working in a fast paced and highly ambiguous agile environment where there is a focus on timely delivery of data analysis, data models and other data artifacts.

Data Modeler

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Systems Analyst to work in Fidelity’s Asset Management Technology in Boston, MA. SAI Technology is looking for a Senior Systems Analyst to join our Workplace Managed Accounts Portfolio Construction team. The role involves facilitating requirement sessions with business partners, articulating business requirements and working within the technology organization to deliver new features/functionality. As a member of the systems analyst/product owner team you will contribute to the delivery of new features/functionality that supports the growing Managed Accounts business. You will work closely with other analysts, product managers, engineers, and architects to define the right solution. <h3>The Expertise You Have</h3> <ul> <li>Own the requirements gathering of new features and/or improvements for our portfolio construction platform.</li> <li>Collaborate with the technology and business teams to deliver high quality solutions for business problems.</li> <li>Bring curiosity and a questioning mind-set to work, asking always about the “why” and the “value” of new features/improvements to the platform.</li> <li>Contribute to improving systems analysis/product owner practices across a distributed team.</li> <li>Mentoring junior systems analysts when opportunities arise</li> <li>Collaborating and actively engaging with all team members</li> </ul> <h3>The Skills You Bring </h3> <ul> <li>Bachelor's degree (or above) in either Computer Science, Management Information Systems, Business Information Systems, Mathematics or Finance related field</li> <li>Experience as systems analyst, delivering software using agile development practices</li> <li>Strong analysis skills, with a proven track record of delivery of sophisticated technology projects</li> <li>Good interpersonal, relationship management and facilitation skills. You are a strong contributor with a collaborative work style</li> <li>Ability to establish and maintain positive relationships with business partners and technology</li> <li>Ability to have trade off conversations with business partners</li> <li>Excellent written and verbal communication skills with business and technical team members across the organization</li> <li>Experience in defining clear and concise requirements for and providing support for portfolio management, trading and/or research applications</li> <li>Experience with Oracle/SQL and other languages desirable (e.g. Java, R). Willingness to read/analyze code for analysis purposes</li> <li>Ability to understand the technology and software architecture of an application</li> <li>Experience with coordinating and running User Acceptance Testing (UAT) sessions, along with developing and managing content to support end-user training.</li> <li>Experience in financial services industry is vital. Managed Accounts/Wealth Management expertise from a business and/or technology perspective is a plus</li> </ul>

Delivery Consultant The Role As a Workplace Investing (WI) Delivery Consultant, you blend a passion for delivering value to customers with an emphasis on continuous improvement within the WI Delivery System. You will do this through coaching, supporting, and guiding leaders to optimize their approach to product development. You will act as a change agent, facilitator, and product lifecycle subject matter expert creating a solid foundation for achievement of business goals. Key Responsibilities Include <ul> <li>Coach and support WI leaders as they continue to evolve their understanding of how to maximize effectiveness of the WI Delivery System across their areas of accountability. </li><li>Look holistically across the system, bring together critical partners, and establish routines to foster outcome-centered collaborative ways of working. </li><li>Assess existing delivery systems to identify gaps, inefficiencies and areas for improvement and guide those responsible to implementing changes. </li><li>Streamline workflows and delivery processes to ensure speed, accuracy and reliability. </li><li>Evaluate and recommend delivery-related tools . </li><li>Identify and improve metrics to measure effectiveness of the delivery system. </li><li>Work with Program Managers, operations teams and other stakeholders to align the delivery system with business goals. </li><li>Stay updated with industry trends, technologies and best practices in delivery systems and logistics. </li><li>Drive innovation and propose new methods to optimize product delivery operations. </li></ul> The Expertise and Skills You Bring <ul> <li>8+ years of experience in delivery system design, process improvement, or operations </li><li>Expertise in the product management lifecycle </li><li>Knowledge of process improvement methodologies and Scaled Delivery Frameworks (Lean, Agile, Six Sigma, Scrum@Scale, SAFe, LeSS, etc.) </li><li>Track record of successfully championing adoption and consistent use of delivery practices, tools and data for strategic planning, prioritization, and managing the work (e.g., Jira Align, Jira, Miro, Power BI, etc.) </li><li>Proven strategic, analytical, and problem-solving skills </li><li>Experience coaching and mentoring leaders at various levels </li><li>Take a continuous improvement approach </li><li>Ability to be flexible in approach and share innovative and creative thinking as you mentor leaders through solving problems to deliver increased value </li><li>Approach work with curiosity and model a culture of continuous learning, mentoring </li><li>Financial services experience preferred </li></ul> The Team The Delivery Enablement office supports the Workplace Investing (WI) business unit through maximizing the effectiveness and efficiency of the WI Delivery System. We do this through utilizing a standard delivery model that enables common language, consistency of practice, and adoption to change. Our office includes delivery consultants, executive coaches, and change management leads and supports programs and products and services within WI and Fidelity Healthcare group. Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at <a href="mailto:accommodations@fmr.com" target="_blank">accommodations@fmr.com</a> or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Delivery Consultant

Senior Software Engineer Fidelity Digital Assets, a Fidelity Investments Company, is developing a full-service enterprise-grade platform for storing, trading and servicing digital assets, such as Bitcoin and Ethereum. As a Senior Software Engineer, you will be an integral part of the Platform Services team. You’ll get the opportunity to develop your skills, collaborate across Fidelity teams and continue to learn in a fun, collaborative, iterative, and rapidly changing environment. This is a hands-on role where you will write code for product features. You will work closely with the technical lead and architect to build secure, scalable, resilient cloud-based microservices utilizing modern software development practices. You will help design and implement REST API clients and services, exchange asynchronous messages between services, and use SQL databases to manage data. You will also write automated unit and integration tests, package software using containers, coordinate builds using continuous integration pipelines and prepare your services for deployment on AWS. The Team The Platform Services Team is responsible for the backend services and APIs that support transfer of digital assets and wires. Additionally, they create and maintain services to get account positions, transaction activity and other account management related use cases. Both the Admin and Custody UI leverage the API interfaces exposed by the Platform Services team. The Expertise You Have <ul> <li>Expert in core Java technologies and frameworks like Spring Boot </li><li>Proficient in databases and SQL </li><li>Understanding of AWS or other cloud platforms and containerization technologies such as EKS and Docker </li><li>Experience working with version control systems like GIT. </li><li>Experience with asynchronous workers and resilient messaging services such as SNS and SQS </li><li>An understanding of microservice architectures and twelve factor app patterns </li><li>Ability to build reliable software that can withstand unreliable environments </li><li>Unit and integration test automation using Junit and spring boot test framework </li><li>Experience building and deploying applications using continuous integration pipelines and automated deployment tools such as Jenkins. </li></ul> The Skills You Bring <ul> <li>A solid and strong foundation in software engineering – bachelor’s degree + preferred, 4 years’ experience </li><li>Possess critical thinking skills to build end-to-end solutions </li><li>Passionate and committed to learning new things and developing with the latest technologies and frameworks </li><li>Work well in both a small agile team and independently, having a strong user focus </li><li>Strong analytical, communication, and organizational skills and the ability to handle multiple tasks at a given time </li><li>Participate in engineering practices such as code and design reviews, environment strategy, and build and deployment pipeline. </li></ul> The Value You Deliver <ul> <li>Work with product management on requirements, decompose epics into stories, and deliver solutions that meet or exceed customer expectations </li><li>Build scalable, resilient, cloud-based systems aligned with our long-term strategy </li><li>Provide outstanding support, including on-call support when necessary </li><li>Mentor junior software engineers </li></ul> Why Fidelity Digital Assets? Fidelity Digital Assets embraces an entrepreneurial culture and startup mindset while serving as one of the most innovative business units within Fidelity Investments. Our global, diverse team of 300+ forward-thinking professionals lead with agility and creativity to build solutions that bridge the gap between traditional institutional investors and their exposure to digital assets. The firm’s tenure and experience across multiple business lines present our employees with unprecedented access to knowledge, technology, and resources that help our team reshape the future of finance.

Senior Software Engineer - Java

<h3>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a 2D Animation Designer to work in Fidelity’s Workplace Investing Business Unit in Boston, MA - Merrimack, NH, Covington, KY, Westlake, TX or Salt Lake City, UT. The Expertise We Are Looking For</h3> <ul> <li>Strong skill and curiosity about 2D animation and video creation, including motion graphics, digital design, audio editing, and post-production skills. </li><li>Proficiency in filming, lighting, and audio recording on-screen talent </li><li>Technical proficiency in film and visual design software, particularly in Adobe After Effects; competency in Adobe Illustrator, Photoshop, Premiere, and/or Audition is a bonus. </li><li>Proven experience in using UX design standard processes to effectively present design ideas, processes, and solutions to teams and clients. </li><li>Demonstrates ability and interest to think critically and creatively while collaborating with business partners on projects. </li><li>Keen organizational skills and attention to details </li><li>3-5 years business experience in a related role plus an undergraduate degree in animation, film design, graphic design, fine arts, or related fields </li></ul> <h3>The Purpose of Your Role</h3> This role brings to life the value and impact that Fidelity’s innovative workplace investing products offer our clients. Your motion graphic, film, and design skills will form the foundation of a video education series that empowers clients to use our products and platforms. You will be a critical member of an in-house team of technical writers, consultants, and instructional designers, helping us turn words and ideas into engaging visuals and illustrations, while also giving you the chance to absorb business skills, financial knowledge, and project management processes. <h3>The Skills You Bring</h3> <ul> <li>You have a passion for communicating visually to help people understand and engage information. </li><li>You have prominent levels of technical proficiency in programs like Adobe After Effects, Premiere, Audition, Photoshop, and Illustrator, with a portfolio and/or reel showing your finished work in those programs. </li><li>You are enthusiastic about filming and directing in-person talent in a professional manner, using your skills with lighting, camera operation, audio recording, and communication. </li><li>You enjoy teamwork and being the person on the team who can make visual ideas come to life. </li><li>You are highly creative and interested in how creative skills translate to business objectives and achievements. </li><li>You focus on the customer, listening closely for their needs and keeping their language and priorities top of mind as you design. </li><li>You are excited about collaborating and communicating closely with teams and other partners via a distributed model, to consistently deliver design solutions for approval. </li><li>You are enthusiastic about resolving client struggles through phenomenal design. </li></ul> <h3>The Value You Deliver</h3> <ul> <li>Crafting an ongoing and growing library of short educational videos in compliance with visual design standards, brand guidelines, legal/regulatory business processes to educate clients on equity compensation. </li><li>Translating storyboards you receive into video content, incorporating feedback and edits, and implementing those changes to build high quality videos with clean audio quality for final review. </li><li>Leading subject matter experts through the filming process to create a relaxed and professional environment to develop high quality video content. </li><li>Supporting efficient processes and project management practices, to sustain production work that is consistent and of high quality. </li><li>Collaborating with your team members and offering your visual expertise to ensure efficient workflow and quality assurance. </li><li>Contributing ideas for continual improvement of the video education product, as well as related digital and audio assets that support the education function, to maintain a culture of continuous improvement and innovation. </li><li>Demonstrating project management skills and creative strategies to deliver high quality experiences for our business partners and clients. </li></ul> <h3>How Your Work Impacts the Organization</h3> Your work will directly contribute to Fidelity’s Workplace Investing goals as we improve self-service for our plan sponsors and employers. Clear, accessible, modern education delivered on a foundation of high-quality videos is a key area of innovation for Workplace Investing. The hourly pay rate range for this position is $40.00-$70.00 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

2D Animation Designer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Lead Software Engineer, Machine Learning to work at Fidelity Investments. As a Machine Learning Engineer, build and maintain large scale ML Infrastructure and ML pipelines. Contribute to building advanced analytics, machine learning platform and tools to enable both prediction and optimization of models. Extend existing ML Platform and frameworks for scaling model training &amp; deployment. Partner closely with various business &amp; engineering teams to drive the adoption, integration of model outputs. This role is a critical element to using the power of Data Science in delivering Fidelity’s promise of creating the best customer experiences in financial services. The Team PI Data Engineering team (part of Personal Investing Technology BU) is focused on delivery data and ML solutions for the organization. As part of this team, you will be responsible for building advanced analytics solutions using various cloud technologies and collaborating with Data Scientists to robustly scale up ML Models to large volumes in production. The Expertise You Have <ul> <li>Has Bachelor’s or Master’s Degree in a technology related field (e.g. Engineering, Computer Science, etc.).</li> <li>8+ years of proven experience in implementing Big data solutions in data analytics space.</li> <li>2+ years of experience in developing ML infrastructure and MLOps in the Cloud using AWS Sagemaker.</li> <li>Extensive experience working with machine learning models with respect to deployment, inference, tuning, and measurement required.</li> <li>Experience in Object Oriented Programming (Java, Scala, Python), SQL, Unix scripting or related programming languages and exposure to some of Python’s ML ecosystem (numpy, panda, sklearn, tensorflow, etc.).</li> <li>Experience with building data pipelines in getting the data required to build and evaluate ML models, using tools like Apache Spark or other distributed data processing frameworks.</li> <li>Data movement technologies (ETL/ELT), Messaging/Streaming Technologies (AWS SQS, Kinesis/Kafka), Relational and NoSQL databases (DynamoDB, EKS, Graph database), API and in-memory technologies.</li> <li>Strong knowledge of developing highly scalable distributed systems using Open-source technologies.</li> <li>Experience with CI/CD tools (e.g., Jenkins or equivalent), version control (Git), orchestration/DAGs tools (AWS Step Functions, Airflow, Luigi, Kubeflow, or equivalent).</li> <li>Solid experience in Agile methodologies (Kanban and SCRUM).</li> </ul> The Skills You Bring <ul> <li>You have strong technical design and analysis skills.</li> <li>You the ability to deal with ambiguity and work in fast paced environment.</li> <li>Your experience supporting critical applications.</li> <li>You are familiar with applied data science methods, feature engineering and machine learning algorithms.</li> <li>Your Data wrangling experience with structured, semi-structure and unstructured data.</li> <li>Your experience building ML infrastructure, with an eye towards software engineering.</li> <li>You have excellent communication skills, both through written and verbal channels.</li> <li>You have excellent collaboration skills to work with multiple teams in the organization.</li> <li>Your ability to understand and adapt to changing business priorities and technology advancements in Big data and Data Science ecosystem. </li> </ul> The Value You Deliver <ul> <li>Designing &amp; developing a feature generation &amp; store framework that promotes sharing of data/features among different ML models.</li> <li>Partner with Data Scientists and to help use the foundational platform upon which models can be built and trained.</li> <li>Operationalize ML Models at scale (e.g. Serve predictions on tens of millions of customers).</li> <li>Build tools to help detect shifts in data/features used by ML models to help identify issues in advance of deteriorating prediction quality, monitoring the uncertainty of model outputs, automating prediction explanation for model diagnostics.</li> <li>Exploring new technology trends and using them to simplify our data and ML ecosystem.</li> <li>Driving Innovation and implementing solutions with future thinking.</li> <li>Guiding teams to improve development agility and productivity.</li> <li>Resolving technical roadblocks and mitigating potential risks.</li> <li>Delivering system automation by setting up continuous integration/continuous delivery pipelines.</li> </ul> Covid work policy Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. Dynamic working – post pandemic Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Lead Software Engineer - Machine Learning

<h3>The Role</h3> As a Senior Performance Engineer, you will play a key role in providing performance testing services across a diverse set of applications, technologies, and teams. You will work closely with teams to test/deploy and optimize applications prior to its release and monitor and troubleshoot performance issues in production. <h3>The Value You Deliver</h3> <ul> <li>Provide insight on application Performance defects and Performance Test Sign-offs for release. </li><li>Actively participate in ongoing production calls to analyze and triage infrastructure or application related issues. </li><li>Work with our global team and provide feedback on performance. </li></ul> <h3>The Expertise You Bring In</h3> <ul> <li>5+ years of experience as a Performance Engineer </li><li>Extensive hands-on experience with performance engineering, including use of JMeter, Gatling or similar tools. </li><li>In-Depth knowledge of cloud technologies like AWS, EKS </li><li>Experience working with Datadog for monitoring, troubleshooting, creating dashboards and alerts </li><li>Experience with Continuous Testing and integrating into a CICD pipeline </li><li>Comfortable with tools like SQL developer and running SQL queries for data analysis and monitoring </li><li>Experience working in Agile Environment </li><li>Self-motivated and collaborative in your approach </li><li>Superb communication skills to work with various teams across US and India </li><li>Able to clearly communicate test results, findings to technical and non-technical stakeholders </li></ul> The Skills that are Good to Have for this role <ul> <li>Understanding of Kubernetes concepts </li><li>Java development background </li><li>Automating performance testing through CICD pipeline is preferred </li><li>Kafka understanding </li><li>Unix and Shell Scripting Basics </li></ul> <h3>The Team</h3> <ul> <li>Asset Management Technology (AMT) provides worldwide technology and support to all the Investment Management, Research, Trading, and Investment Operations functions. We are an integral partner for Asset Management to deliver innovative, scalable, industry-leading investment tools that enable the Business Unit to achieve driven advantage globally. </li><li>Our team’s builds products and capabilities that continue to distinguish our brand as the best customer experience in the financial services industry. </li></ul>

Sr Performance Engineer

<h3>Job Description:</h3>Director, Mobile ArchitectureHiring for multiple positions and experiences ranges, placement is based on your background.At Fidelity Enterprise Architecture (FEA), we are seeking an experienced Mobile Architect.What you will be responsible forAt Fidelity, we have many types of customers we serve from retail brokerage, employers (401k providers), other financial institutions, and many more. With that comes many different apps that Fidelity provides, currently 12 distinct apps. These apps are owned by a variety of different business units. We have recently embarked on a journey to unify our mobile app architecture and share experiences cross apps. The challenge starts as we have a different variety of app architectures from fully native, hybrid/native, and full hybrid apps. The tech stacks range vastly in these.This role will be a very hands-on role driving the overall technical experience architecture of our foundational mobile platform. This position will be directly responsible for driving the vision and strategy of how to build foundational reusable experiences and libraries that can be consumed by hybrid and native apps. Your work will be essential to Fidelity's mobile strategy on delivering industry leading mobile apps!We are looking for someone that can dream up and help guide our engineering and product organizations to deliver this new platform! You will collaboratively work across other product areas and multiple business units influencing to ensure the new mobile platform can be shared and consumed with all parts of the company.The Expertise we’re looking for…The following is a selection of skills (but not a hard list of requirements) that will help you thrive in this role:<ul><li>Experienced in engineering mobile applications end to end, with a focus on customer experience, scale, security, and performance</li><li>Experienced in defining architecture for mobile applications and SDKs</li><li>Ability to break down user interfaces and other parts into smaller reusable pieces</li><li>Proficient in designing APIs for mobile and web apps</li><li>Experience with enterprise API implementation, using REST and GraphQL [federation]</li><li>8+ years of professional experience developing publicly available iOS or Android apps using Kotlin, Android Studio, Swift, Xcode.</li><li>Have deep knowledge of mobile landscape, architectures, trends and emerging technologies used in creating performant and resilient iOS/Android Apps.</li><li>Experience with a hybrid framework such as Ionic Portals</li><li>Experience presenting technical solutions to leadership</li><li>Excellent coding skill and ability to deeply understand and champion new coding patterns and techniques</li></ul>What to expect?An initial conversation with the assigned Technical Recruiter for overall job expectations and employment requirements. Then you will have a conversation with one of the Architecture Leads operating in the Fidelity Enterprise Architecture group. After that, 3-part multi-panel interview where you should expect to discuss questions and scenarios around end-to-end architectural solutioning, technical background, and leadership topics with a group of your potential future peers.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

42 Education / Training Jobs in Norwell, MA 02061, USA