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<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The General Sales Manager (GSM) has the opportunity to lead a sales team to create an exceptional experience for customers.&nbsp; This role is responsible for selecting, training, coaching, developing and retaining the very best Sales Managers, Sales Associates and Financial Services professionals for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way. &nbsp;<p>.</p><h2>What are the day-to-day responsibilities?</h2><ul><li>Leading yourself and the team in a way that supports AutoNation’s Vision and Mission</li><li>Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales, financial services product sales and overall sales profit</li><li>Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes</li><li>Driving the business through a high-level of involvement in the day-to-day operations</li><li>Managing the negotiation and financing processes with Sales Associates ensuring that customers understand their vehicle purchase options and pricing</li><li>Leading the Used Vehicle Department including inventory management, merchandising, pricing and the reconditioning process.</li><li>Appraising vehicles for trade</li><li>Managing all three areas of customer traffic: &nbsp;Showroom, E-Commerce, and Phones</li><li>Partnering with General Manager to plan and manage new and used vehicle inventory</li><li>Assisting in managing controllable expense elements for the New and Used Vehicle Departments</li><li>Analyzing the business to determine shortfalls and developing action plans to improve performance</li></ul><h2>&nbsp;<br>How will I know if I am successful?</h2><ul><li>The performance of a General Sales Manager is measured by achieving:</li><li>Targeted unit sales and gross profit</li><li>Targeted Associate retention</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Automotive retail management experience</li><li>Proven leadership ability to recruit, select, train, coach and develop a team</li><li>Ability to set and achieve targeted goals</li><li>Ability to drive an exceptional Customer experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp;<br>What are the opportunities for career growth?</h2><ul><li>Our General Sales Managers have a few options for career growth and development after success in this role. &nbsp;Opportunities may include:</li><li>General Manager</li><li>Corporate or Region Operations role</li></ul><p>This position pays minimum wage + commission.</p>The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

General Sales Manager

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>As an F&amp;I Manager, you’ll be empowered with the resources and support needed to get every driver into the perfect deal – including a fully transparent selling process and preferred relationships with 30+ lenders.<p>.</p><h2>What will I do every day?</h2><ul><li>Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process</li><li>Work directly with our employees and customers to develop relationships</li><li>Determine customer financing needs and payment options based on a consultative interview process</li><li>Present a fully transparent pricing menu to customers detailing their financing options and products</li><li>Process finance transactions and ensure 100% compliance with all state and federal laws and regulations</li><li>Follow up with customers to ensure satisfaction</li><li>Build rapport with customers to create a base of referrals</li><li>Set and achieve targeted sales goals</li><li>Gain superior product knowledge to effectively help customers</li><li>Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>What are the requirements for the F&amp;I Manager?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Highly detail-oriented and organized</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Why should I come work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li></ul>The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Finance and Insurance Manager

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Subaru Sales Associate is responsible for selling new and used vehicles at gross profit, customer satisfaction and volume standards expected by America’s Largest Automotive Retailer.<p>.</p><h2>What are the requirements?</h2><ul><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set targeted personal income goals consistent with AutoNation’s standards of productivity</li><li>Over 1 year automotive sales experience</li><li>Proven ability to exceed established automotive sales and customer service goals</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up, and follow-up again, with customers</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>High school diploma or equivalent</li></ul><h2>&nbsp;<br>Why should I work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li><li>You’ll be empowered with the tools needed to support our customers’ needs and realize your earning potential. What tools? How’s a best-in-class CRM, state-of-the-art equity mining tools to help you uncover better sales leads, preferred relationships with over 30 lenders to get your customers financed and access to a national inventory of over 100,000 new and pre-owned vehicles so you can always find the perfect match for your customer.</li><li>We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Sales Associate and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.</li><li>How will I be paid? Will I receive training?</li><li>As an Experienced Sales Associate, you’re able to start working on our competitive commission pay plan right away! Estimated pay may range between $48,000-$120,000 or more per </li><li>Throughout your career, we’ll provide you with the hands-on, digital and classroom training you need grow and advance while also empowering you to build&nbsp;your book of business and close deals like the expert you already are.</li></ul>The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Sales Retail Associate

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>As an F&amp;I Manager, you’ll be empowered with the resources and support needed to get every driver into the perfect deal – including a fully transparent selling process and preferred relationships with 30+ lenders.<p>.</p><h2>What will I do every day?</h2><ul><li>Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process</li><li>Work directly with our employees and customers to develop relationships</li><li>Determine customer financing needs and payment options based on a consultative interview process</li><li>Present a fully transparent pricing menu to customers detailing their financing options and products</li><li>Process finance transactions and ensure 100% compliance with all state and federal laws and regulations</li><li>Follow up with customers to ensure satisfaction</li><li>Build rapport with customers to create a base of referrals</li><li>Set and achieve targeted sales goals</li><li>Gain superior product knowledge to effectively help customers</li><li>Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>What are the requirements for the F&amp;I Manager?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Highly detail-oriented and organized</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Why should I come work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li></ul><p>This position pays minimum wage + commission.</p>The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

CFS Producing Director

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Subaru Sales Associate is responsible for selling new and used vehicles at gross profit, customer satisfaction and volume standards expected by America’s Largest Automotive Retailer.<p>.</p><h2>What are the requirements?</h2><ul><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set targeted personal income goals consistent with AutoNation’s standards of productivity</li><li>Over 1 year automotive sales experience</li><li>Proven ability to exceed established automotive sales and customer service goals</li><li>Excellent communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up, and follow-up again, with customers</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>High school diploma or equivalent</li></ul><h2>&nbsp;<br>Why should I work for AutoNation?</h2><ul><li>You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li><li>You’ll be empowered with the tools needed to support our customers’ needs and realize your earning potential. What tools? How’s a best-in-class CRM, state-of-the-art equity mining tools to help you uncover better sales leads, preferred relationships with over 30 lenders to get your customers financed and access to a national inventory of over 100,000 new and pre-owned vehicles so you can always find the perfect match for your customer.</li><li>We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Sales Associate and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.</li><li>How will I be paid? Will I receive training?</li><li>As an Experienced Sales Associate, you’re able to start working on our competitive commission pay plan right away! Estimated pay range may vary between $48,000-$120,000 or more per year.</li><li>Throughout your career, we’ll provide you with the hands-on, digital and classroom training you need grow and advance while also empowering you to build&nbsp;your book of business and close deals like the expert you already are.</li></ul>The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

<p>Salary Range:&nbsp;&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor of Utilization Management (UM) RN is responsible for executing the day-to-day operations of the UM department, and monitoring the Care Management (CM) staff’s responsibilities and activities. This includes, but not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolution within the scope of work/licensure. The Supervisor is a subject matter expert (SME) in Care/Case/Utilization Management and supporting regulations, policies, protocols, and procedures. This position serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of their scope.</p><p>This position is responsible in assisting with and development and maintenance of a successful and cohesive unit, with high level of productivity and accuracy to achieve the department's overall performance metrics. The Supervisor ensures all functions of the UM department are operating in accordance with the organization's mission, values and strategic goals, which are focused on quality care delivery and continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A. Care's culturally diverse membership.</p><p>The position supports the UM Manager/Director. This role also assists UM Educator/Manager/Director in identification of training needs including, but not limited to, collaborating in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of UM staff.&nbsp; The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Ensures adequate/appropriate distributions of workforce, assignments and time off requests. &nbsp;Participates in the hiring and termination process providing recommendations with appropriate supporting documentation.</p><p>Monitors of staff's performance including productivity and compliance with regulatory requirements, compliance with policies. &nbsp;Identifies, communicates and coaches to improve staff performance. &nbsp;Develops tools, job aids, and workflows to optimize the process flow, performance and productivity of the UM team. &nbsp;Completes intermittent and annual staff evaluations.</p><p>Serves as the primary resource for all business-related questions/issues raised by staff; escalates to appropriate leader/team when necessary.</p><p>Recommends and implements process improvement measures to achieve department's performance measures outcomes and goals.</p><p>Plans and oversees UM activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members.</p><p>Maintains all assigned reporting responsibilities, conducts regular audits to ensure compliance with community, industry and organizational standards including regulatory requirements. Serves as a super-user on electronic programs and systems used by the department.</p><p>Assists in the development of programs, workflows, tools, training materials, orientation checklists, and competency checklist necessary to meet educational needs. &nbsp;Trains new staff, remediation of seasoned staff and cross training as needed in specified business lines. &nbsp;<br><br>Serves as a leader and role model as well as technical and informational resource for staff and peers.</p><h4>Duties Continued</h4><p>Fosters a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes.</p><p>Services as member/resource/liaison to the Interdisciplinary Care Team. &nbsp;</p><p>Recommends resources to improve performance standards in terms of Utilization Management. &nbsp;Collaborates with peers and colleagues within the organization to address process improvements, member's needs, department and organizational enhancements and communicate development as appropriate.</p><p>Participates on internal and external committees as delegated or assigned.</p><p>Serves as a consultant to other departments or organizations as needed.</p><p>Responsible for the daily workflow and leading the work of assigned staff.&nbsp; This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.</p><p>Performs other duties as assigned.</p><h4>Education Required</h4>Associate's Degree in Nursing<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4><p>Required:<br>Minimum of 7 years of acute/clinical care experience.<br></p><p>Minimum of 2 years of experience in Case/Care/Utilization Management in an acute care or health plan setting. </p><p>Minimum of 3 years leading process, program, or staff or supervisory experience.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p>Required:<br>Knowledge of state, federal and regulatory requirements in Care/Case/Utilization Management.</p><p>Strong verbal and written communication skills.</p><p>Computer literacy with proficiency with Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software.</p><p>Excellent organizational, time management, and interpersonal skills.</p><p>Must be detailed-oriented, energetic, and an enthusiastic team player.</p><p>Must be able to work independently.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Healthcare                                                    </p>

L.A. Care Health Plan

Supervisor, Utilization Management RN

<p>Salary Range:&nbsp;&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor, Customer Solution Center Appeals and Grievances is responsible for direct supervision and support of the team responsible for the intake, research, resolution, tracking, trending and reporting within the Appeals and Grievances department. This position will be accountable for leading and directing the work for the Appeals and Grievances department by monitoring the research, negotiation and resolution of all types of appeals and grievances to ensure thorough investigations are completed as outlined in the company policies and procedures. Provides support and ownership of cases identified as escalated, complex and/or multi-issue appeals and grievances on an as needed basis. Collaborates with internal departments to ensure timely resolution. This position will be responsible for analyzing and trending for all appeals and grievances. Responsible for the development and maintenance of the appeal and grievance Policies and Procedures, workflows, Member correspondence, and training as needed, or on an annual basis. The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Evaluate daily reports to ensure individual and team Key Performance Indicators (KPIs), SLAs, Performance Scorecards meet regulatory requirements.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Provide direction to staff for complex/sensitive member and provider inquiries, concerns, complaints, appeals, and grievances. Conduct weekly 1:1s with direct reports.</p><p>Build and maintain strong working relationships with internal departments involved in appeal and grievance resolution.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Development, maintenance and implementation of P&amp;Ps, workflow and training.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><p>Audit preparation and providing recommendations for Corrective Action Plans from state regulatory agencies.</p><p>Supervise staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.</p><p>Perform other duties as assigned.</p><h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4><p>Required:</p><p>At least 3 years in a healthcare setting in Grievances and Appeals, Compliance, Claims or Call Center.</p><p>At least 2 years of leading process, program, or staff or supervisory experience.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><p>Preferred:</p><p>Previous experience in Managed Health, preferably in Customer Service, Appeals and Grievances and/or Claims.</p><h4>Skills</h4><p><br><strong>Required:</strong><br>Ability to manage and organize large volumes of data.</p><p>Knowledge of regulatory and accreditation entities and their requirements.</p><p>Excellent verbal and written communication skills and interpersonal skills.</p><p>Good working knowledge of licensure and regulatory requirements, and accreditation standards.</p><p>Ability to work independently.</p><p>Ability to solve complex issues and identify creative solutions.</p><p>Computer ease and literacy with Microsoft Office (Word, Excel, Power Point, Access, &nbsp;and Visio).</p><h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Call Center Manager, Call Center Supervisor, Claims, Call Center, Customer Service, Insurance                                                    </p>

Supervisor, Customer Solution Center Appeals and Grievances

<p>Salary Range:&nbsp;&nbsp;$102,183.00&nbsp;(Min.) -&nbsp;$132,838.00&nbsp;(Mid.) -&nbsp;$163,492.00&nbsp;(Max.)</p><p>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br><br>Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br></p><h4>Job Summary</h4><p>The Supervisor of Appeals and Grievances Clinical Operations (A&amp;G) RN is responsible for executing the day-to-day clinical operations of the A&amp;G department, and monitoring the A&amp;G RN staff responsibilities and activities. This includes, but is not limited to, ensuring proper staffing and coverage; monitoring and evaluating departmental operations to ensure optimal efficiency, productivity, and effectiveness; documenting and appropriately addressing excellence or deviations in work, departmental, and organizational expectations; and conducting intermittent and annual performance evaluations. This role assists in triaging identified issues/problems and forming resolutions within the scope of work/licensure. The Supervisor is a subject matter expert (SME) in Appeals &amp; Grievances and supporting regulations, policies, protocols, and procedures. This position serves as a formal and informal instructor, and escalates issues/concerns to the appropriate person when outside of their scope.</p><p>This position is responsible for assisting with and development and maintenance of a successful and cohesive unit, with a high level of productivity and accuracy to achieve the department's overall performance metrics. The Supervisor ensures all functions of the A&amp;G department are operating in accordance with the organization's mission, values and strategic goals, which are focused on quality care delivery and continuous improvement; and are provided in a manner that is responsive and sensitive to the needs of L.A Care's culturally diverse membership.</p><p>The position supports the A&amp;G Clinical Manager. This role also assists the A&amp;G Leadership in identification of training needs including, but not limited to, collaborating in development of programs, training materials, competency checklist, and orientation checklists necessary to meet education and training needs of A&amp;G staff.&nbsp; The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.</p><h4>Duties</h4><p>Ensures adequate/appropriate distributions of workforce, assignments and time off requests.&nbsp; Participates in the hiring and termination process providing recommendations with appropriate supporting documentation.</p><p>Monitors staff’s performance including productivity and compliance with regulatory requirements, compliance with policies.&nbsp; Identifies, communicates and coaches to improve staff performance.&nbsp; Develops tools, job aids, and workflows to optimize the process flow, performance and productivity of the A&amp;G team. Completes intermittent and annual staff evaluations.</p><p>Serves as the primary resource for all business-related questions/issues raised by staff; escalates to appropriate leader/team when necessary.</p><p>Recommends and implements process improvement measures to achieve department's performance measures outcomes and goals.</p><p>Plans and oversees A&amp;G clinical activities according to model of care, program description and policy and procedures to provide timely, quality care and services to members.</p><h4>Duties Continued</h4><p>Maintains all assigned reporting responsibilities, conducts regular audits to ensure compliance with community, industry and organizational standards including regulatory requirements. Serves as a super-user on electronic programs and systems used by the department.</p><p>Assists in the development of programs, workflows, tools, training materials, orientation checklists, and competency checklist necessary to meet educational needs.&nbsp; Trains new staff, remediation of seasoned staff and cross training as needed in specified business lines.&nbsp; </p><p>Serves as a leader and role model as well as technical and informational resource for staff and peers.</p><h4>Fosters a culture that encourages employee contribution to ensure the department maintains an environment in which quality flourishes.</h4><h4>Serves as a member/resource/liaison to the A&amp;G Operations Team.</h4><h4>Recommends resources to improve performance standards in terms of Appeals &amp; Grievances.&nbsp; Collaborates with peers and colleagues within the organization to address process improvements, member's needs, department and organizational enhancements and communicate development as appropriate.</h4><h4>Participates on internal and external committees as delegated or assigned.</h4><h4>Serves as a consultant to other departments or organizations as needed.</h4><h4>Performs other duties as assigned.</h4><h4>Education Required</h4>Associate's Degree in Nursing<h4>Education Preferred</h4>Bachelor's Degree in Nursing<h4>Experience</h4><p>Required:</p><p>Minimum of 8 years of acute/clinical care experience.</p><p>Minimum of 2 years of experience in RN clinical operations in an acute care or health plan setting.</p><p>Minimum of 2 years in a lead/supervisory experience.</p><p>Equivalency:&nbsp; Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.</p><h4>Skills</h4><p>Required:</p><p>Knowledge of state, federal and regulatory requirements in Appeals/Care/Case/Utilization Management/Quality.</p><p>Strong verbal and written communication skills.</p><p>Computer literacy with proficiency in Microsoft Word, Excel, etc. and ability to learn core departmental computer systems and software.</p><p>Excellent organizational, time management, and interpersonal skills.</p><p>Must be detailed-oriented, energetic, and an enthusiastic team player.</p><p>Must be able to work independently.</p><h4>Licenses/Certifications Required</h4>Registered Nurse (RN) - Active, current and unrestricted California License<h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4><p>This position requires work after hours, on weekends, holidays, a hybrid remote schedule, occasional flexibility in hours/shift in critical situations and work on-call.</p><p>This position requires handling various caseloads and flexibility to adapt to changing priorities which may include but not limited to redistributed work assignments, team projects, and other priorities as assigned</p><p>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.</p><p>L.A. Care offers&nbsp;a wide range of benefits including</p><ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul><p><br><strong>Nearest Major Market: </strong>Los Angeles                                                                            <br><strong>Job Segment: </strong>                    Nursing, Registered Nurse, Clinical Research, Medical Research, Clinic, Healthcare                                                    </p>

Supervisor, Appeals and Grievances Clinical Operations RN

<p>ABOUT GREYSTAR</p><p>Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>.</p><p><br>JOB DESCRIPTION SUMMARY</p>Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.<p>JOB DESCRIPTION</p><ul><li>Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.&nbsp;&nbsp; 2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.&nbsp;</li><li>Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.&nbsp;</li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.&nbsp;</li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.&nbsp;</li><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.&nbsp;&nbsp;&nbsp;</li><li>Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.&nbsp;</li><li>Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.&nbsp;&nbsp;</li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.&nbsp;&nbsp;</li></ul><p>#LI-CG1</p><p>The hourly range for this position is $32.55 - $37.67 (Sacramento)</p><p>Additional Compensation:</p><ul><li><i>Corporate Positions</i>:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li><i>Onsite Property Positions</i>:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul><p>Robust Benefits Offered*:</p><ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul><p><i>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.</i></p><p>Greystar will consider for employment qualified applicants with arrest and conviction records.</p>

Greystar

Maintenance Supervisor - Westwood

<p>Join the Clean Energy Revolution</p><p><br>Becomea&nbsp;Business Operations Analyst, Senior Specialist&nbsp;at Southern California Edison (SCE) and build a better tomorrow.In this job, you’ll use your skills in project management, process management, and quantitative/analytical to provide back office operational support to the IT organization. &nbsp;These services include developing complex reports and dashboards, analytical assessments of metrics, providing analytical evaluations derived from metrics and reporting, providing procure to pay support, managing corporate initiatives &amp; special projects, performing administration responsibilities of the Learning Management System for IT, managing space and facilities projects, IT Employee Engagement Program planning and coordination, managing the Employee Contributions Campaign for the OU, and operating unit facilitation over on-boarding/off-boarding. Also provides input on identifying and implementing improvement opportunities for these processes. &nbsp;</p><ul><li>Team Support: Perform Organizational Unit (OU) or department business operations, project support, and/or ad-hoc work, as assigned in support of Resource &amp; Support Services functions, which may include but is not &nbsp;limited to performing procure to pay support, managing space and facility projects, administration of the Learning Management System for IT, managing the Employee Contributions Campaign for the OU, coordination for onboarding/offboarding activities, organizational changes, IT safety recognition program, and other back-office support functions.</li><li>Business Operations Support: Provide project support to develop and publish targeted communications related to the products and services provided in the Resource &amp; Support Services group, provide task support to the Business Unit Support network-PMs, and partner with IT leadership to increase employee engagement with leadership while focusing on enhancing the work environment.</li><li>Metrics &amp; Report Analysis: Develop medium to high complexity reports using multiple data sources.</li><li>Policy Admin Support: Recommend, interpret, improve, implement, and/or execute organization and internal business operations policies and procedures.&nbsp;</li><li>Project Reports &amp; Monitoring: Manages the development, implementation, and evaluation of small to medium internal projects.</li></ul><p><br>As a&nbsp;Business Operations Analyst, Senior Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><h4>Responsibilities</h4><ul><li>Provides reporting on key metrics related to major programs and initiatives</li><li>Develops, produces, and tracks key metrics through automated processes and KPI dashboards</li><li>Monitors the creation and storage of documentation and records for use in project monitoring, ensuring accuracy and completeness in order to track project/program costs, resources, schedules, and status for management review</li><li>Delivers data analysis and business intelligence reports, including complex requests with high internal and external visibility or special requests, such as audits</li><li>Coordinates research efforts on various topics to ensure timely information is gathered which can form the basis for decision making on organization priorities and needs</li><li>Contributes to process improvement and refinement efforts of department and/or Operating Unit</li><li>Develop and maintains systems/tools to facilitate work processes, records management, and communications in support of Business Operations analysis</li><li>Develops and reports on key performance indicators to measure efficiency and effectiveness of projects and programs</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Five or more years of experience  performing business operations analysis. </li></ul><p>Preferred Qualifications</p><ul><li>Five (5) or more years of experience in the field of analysis (i.e., business, project, finance and/ or operational analysis).</li><li>Experience and proficiency&nbsp;with SAP (particularly the HCM and/or SCM modules), Success Factors, Fieldglass, Power BI</li><li>Experience and proficiency with Microsoft Office Suite applications.</li><li>Experience and proficiency using Excel functions such as pivot tables and macros.</li><li>Intermediate to advanced level capabilities in reporting specifically in data analysis.</li><li>Experience with project management tools and methods to manage single and multiple projects of moderate to high complexity, gather information, monitor and report project status, and coordinate activities to ensure timely delivery.</li><li>Excellent business mastery, including the ability to integrate work across relevant areas, develop services to enhance satisfaction and productivity, manage risks and safety appropriately, manage information.</li><li>Experience initiating and executing improvement strategies for increased efficiency.</li><li>Excellent teamwork and interpersonal relationship skills.</li><li>Exceptional service to internal and external customers.</li></ul><p>Additional Information</p><ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>Relocation does not apply to this position.</li></ul><p>About Southern California Edison</p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

273 Procurement / Operations Jobs in California