field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This role sits on the Business Continuity Management (BCM) and Customer Crisis Recovery (CCR) Team, which is a part of the Onboarding, Maintenance and Refresh (OMR) team, supporting the &nbsp;Global Merchant and Network Services (GMNS) organization. &nbsp;This team works with colleagues across GMNS to oversee and implement resilience, continuity, crisis response strategies and mitigation strategies to safeguard employees, merchants, products and services.&nbsp;&nbsp;The team coordinates planning and preparedness for potential service disruptions and other crises. The team coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness. The ability to respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues.This position will be responsible for ensuring compliance with the key resiliency requirements such as Service Continuity and Customer Crisis Recovery. The incumbent will play a role in developing strategies and procedures for crisis response, globally along with ownership of the team scorecard and oversight for merchant program maintenance. The chosen person will work closely with various teams within the business unit and second line, to ensure crisis response, resiliency strategies and procedures are documented in line with company policy. Key responsibilities will include:This position will be responsible for the maintenance, development and evolution of the GMNS CCR program, to ensure our merchants are provided with temporary financial relief, during and immediately following a crisis.&nbsp;&nbsp;<ul><li>Work with the CCR Program Office and coordinate CCR activities and communication.</li><li>The role involves owning, developing and maintaining the CCR Playbook and the GMNS Critical Business Playbook. </li><li>Keep up to date with the latest World news, events and trends for proactive monitoring of events. &nbsp;&nbsp;</li><li>Work with Control Management, Compliance and the GMNS business partners to understand impacts of any exigency. &nbsp;&nbsp;</li><li>Independently work with key contacts across the business&nbsp;to ensure robust Business Continuity program is in place.</li><li>Ownership of the team scorecard and oversight for Merchant Program Maintenance.</li><li>Own the annual Business Impact Analysis (BIA) certification process end to end. </li><li>Support the Service Continuity audits and other regulatory requirements.</li><li>Ensure the identification and remediation of all Business T applications according to AXP Management Policy guidelines. </li><li>Implement process improvements to gain efficiency and increase effectiveness.</li><li>Driving focus on analytical solutions to business issues or challenges and demonstrating strategic thought leadership is essential.</li><li>Create an ecosystem through development of reporting on critical metrics, to measure performance and success.</li></ul>Minimum Requirements:<ul><li>Strong problem solving skills: creative yet pragmatic, with ability to effectively problem-solve anticipated and unexpected challenges.</li><li>Strong partner leadership skills: ability to build trust and encourage partner teams to take on recommended actions.</li><li>Strong critical thinking: ability to synthesize multiple, often conflicting or incomplete information to get to the crux of an issue.</li><li>Excellent project management skills: end-to-end project planning and management skills.</li><li>Strong analytics skills: demonstrated results in data-driven decision making.</li><li>Outstanding oral and written communication skills: with the ability to simplify sophisticated ideas and build compelling presentations.</li><li>Deliver results: proven track record of strong results delivered from business initiatives.</li><li>Able to influence without authority.</li><li>Comfortable working as part of a distributed team spanning several time zones.</li><li>Able to work with limited mentorship, prioritizing multiple tasks concurrently and managing time to meet deadlines.</li><li>Ability to work under pressure and adapt quickly in an environment with evolving business demands</li><li>Outstanding attention to detail and dedication to quality.</li><li>2-3 years relevant experience&nbsp;</li><li>Proficiency in Excel and MS tools</li></ul>Preferred Requirements:<ul><li>Proficiency in Tableau and Lumi preferred&nbsp;</li><li>Bachelors Degree preferred</li><li>Business continuity experience&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Assistant Manager, Business Continuity

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.Responsibilities:We are looking for engineers with a strong foundation, which you can demonstrate through a combination of formal education, self-learning, own projects or a formal working experience. If you are not willing to learn and write code, then this is not the job for you.&nbsp;Please note that we are open to this role being performed in a fully remote manner.<ul><li>Develop and implement Salesforce declarative solutions, customizations, applications, extensions and integrations to deliver solutions that impact multiple platforms and products</li></ul><ul><li>Perform code reviews, ad-hoc pair programming; contribute to iterative improvement of tools, automation and practices used by team</li><li>Develop and&nbsp;improve&nbsp;our CI/CD workflow tools and processes</li><li>Perform ongoing refactoring of code, utilize visualization and other techniques to fast-track concepts, and deliver continuous improvement</li><li>Promote inner sourcing</li><li>Lead and mentor a team of 5-8 junior engineers</li><li>Ability to communicate and interact effectively with people of all ages and diverse backgrounds</li><li>Ability to analyze business requirements and architect/estimate solutions at various scales</li><li>Learn&nbsp;new&nbsp;technologies&nbsp;and drive opportunities for adoption</li><li>Coordinate and lead the entire solution cycle through close collaboration with product partners and engineering teams in our ecosystem</li><li>Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team</li></ul>Requirements:<ul><li>BS degree or higher in computer&nbsp;science&nbsp;or related field</li><li>8+ years of experience in software engineering</li><li>6+ years of Salesforce Developer Experience</li><li>6+ years of experience on an agile&nbsp;development team using a modern programming language (Apex/Java/C#/Scala/Python/Go)</li><li>Experience in leading discovery, definition and solutioning of complex requirements for a minimum of 6 cloud engagements</li><li>Multiple Salesforce implementations (8+ preferred)</li><li>Strong knowledge and prior experience in implementing Sales cloud, Service cloud and SFDX</li><li>Experience implementing 1+ customer community and 1+ partner community</li><li>Hands on Experience in Apex, Lightning Web Components, JavaScript, JavaScript based frameworks like React/Angular, and UI Frameworks</li><li>Strong knowledge of Application, data security and finance related compliance standards</li><li>Strong knowledge of microservices, Function as a Service, RESTful API development</li><li>Enterprise&nbsp;scale&nbsp;engineering&nbsp;experience (Industry standard build/test/deploy tools, e.g., Git, Bitbucket, SVN, Stack overflow, Jenkins, Maven, XLR, Jacoco, JMeter, Copado, Circle ci)</li></ul><ul><li>Salesforce Platform App Builder, Salesforce Admin, Salesforce Developer, Sales Cloud consultant certifications are a must</li><li>Able to craft simple, elegant, and comprehensive solutions</li></ul>Nice to Have&nbsp;Skills:<ul><li>Salesforce system architect and application architect certifications</li><li>Big Data, MuleSoft, Heroku and Tableau</li><li>Prior experience implementing and integrating Marketing cloud solutions</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Salesforce Engineer

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.<ul><li>One Amex is a suite of products that started the trend towards “Amex in a box”. One XP is an experimentation platform which support A/B Testing, Canary Releases and Feature Flag capabilities. We are seeking to onboard a Senior Engineer for One XP platform.</li><li>With One XP, you’ll have the ability to build technology products that shape the way that developers across American Express can setup and manage experiments and measure causal inference. We had an immense growth in terms of the number of onboarded experiments in 2021 and except that growth to continue/accelerate.</li><li>One XP is an inner source platform and framework, we welcome contributions from Engineers across American Express, as a platform One XP provides all the required tooling for developers to setup experiments, promote them between different environments (dev/test/prod) , visualize data points captured for the experiment.</li><li>We are a distributed team with team mates across US time zones. We are at the fore front of inspiring change in terms of technology and culture across American Express.</li></ul>As a Senior Engineer on XP you will:<ul><li>Build the infrastructure that allows for consistent and powerful causal inference across a highly scaled experimentation platform. You'll work directly with numerous teams across the company to improve Amex's rate of innovation though a better understanding of our users.</li><li>Work across product and engineering teams to design and architect software at the innovative of experimentation and inference. Understand our customer’s problems, and balance their needs against methodological rigor to help move experimentation thinking forward at Amex.</li><li>Develop sophisticated libraries and tooling to enable accurate and highly scaled analysis of experiment results. Design and implement pioneering causal inference techniques and scale them across hundreds of experiments.</li><li>Participate in all phases of software development from architecture/design through implementation, testing, and on-call.</li><li>Work closely with Experimentation Data Science, Product and relevant engineering teams to solve challenging causal inference problems and build production grade implementations of those solutions.</li><li>Drive “Experimentation Culture” at Amex. Be a part of leveling up experimentation and causal inference culture at Amex.</li></ul>How will you make an impact in this role?<ul><li>Software Development. Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments</li></ul><ul><li>Function as a leader on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)</li><li>Lead design/code reviews and automated testing</li><li>Debug software components and identify code defects for remediation</li><li>Leads the deployment, support, and monitoring of software across test, integration, and production environments.</li><li>Empower teams to automate deployments in test or production environments</li><li>Empower teams to automatically scale applications based on demand projections </li><li>70% of the time spent on coding and/ or hands-on technical implementation</li><li>Work with Enterprise Architecture, other Staff Engineers and Delivery teams to define solution requirements and Technical implementation approach</li><li>Drive both high-level and detailed technical designs and conduct design reviews as needed</li><li>Take initiative to identify and implement new, highly scalable foundational components and libraries - Improve and maintain existing components of the core platform</li><li>Actively participate in team and company-wide architecture and engineering discussions and forums</li><li>Employ technical expertise to help team members overcome technical problems</li><li>Enforce to release/project schedule and sprint achievements</li><li>Analyze, design, program, debug, and modify software for use in local, networked, cloud-based or Internet-related environments.</li><li>Responsible for health and quality of the code across the portfolio, including leadership over SCM, functional testing, and CI/CD tool integration</li></ul><ul><li>Leadership : Takes accountability for the success of the team</li></ul><ul><li>Drives the team’s direction and prioritizes initiatives</li><li>Influence team members by challenging status quo, demonstrating risk taking, and implementing creative ideas</li><li>Be a productivity multiplier for your team by analyzing your work flow and contributing to enable the team to be more</li><li>Effective, productive, and demonstrating faster and stronger results. Mentor and guide the team to success</li><li>Range of Impact/Influence. Manages and mentors teams of junior and senior engineers through ongoing development efforts</li><li>Ensures engineers to conform to team standards</li><li>Accountable for accurate completion and quality of all documentation and work produced by engineering team. </li><li>Accountable for delivering a quality product that meets the customers’ needs.</li></ul>Required Skillset :<ul><li>Bachelor’s degree in computer science, computer science engineering, or related experience required or advanced degree preferred.</li><li>7+ years of software development experience in a professional environment and/or comparable experience such as Wide breath of engineering experience.</li></ul><ul><li>A minimum of 5 years of experience with Java or similar Object Oriented Programming Language in a professional environment required.</li><li>3+ years required with at least one other modern programming language such as Node.js/JavaScript, Scala, Python, or GO.</li><li>Hands-on expertise with application design, software development, and automated testing required.</li><li>Hands-on experience in development of highly scalable, high performance backend applications using a variety of technologies, with specific expertise in Enterprise Java (including advanced design pattern &amp; common libraries) and cloud native technologies required.</li><li>Experience in building enterprise-grade APIs using state-of-the-art techniques and best practices (GraphQL ,REST, JSON, XML, etc.) required.</li><li>Experience with relational databases, including designing complex schemas and queries required.</li><li>Experience developing within distributed systems or a microservice based architecture required.</li><li>Experience with Cloud Native system design required.</li><li>Familiarity with Containers and Container Orchestration tools such as Docker, Docker Swarm, Kubernetes required.</li><li>Familiarity with Data Centric application design, Event Driven Systems, Kafka, Big Data ecosystem, Data pipelines, Stream processing systems etc. is required</li><li>Strong verbal and written communication skills for documenting workflows, tools, or complex areas of a codebase.</li><li>Ability to thrive in a fast-paced environment and multi-task efficiently.</li><li>Strong analytical and solving skills.</li><li>Validated experience leading teams of engineers</li><li>Experience using database systems like Couchbase, Cassandra, Redis etc. in a high performance and resilient configurations is a plus.</li><li>Hands-on coding experience in One Amex suite of platforms and products, especially One App, One Data, One Stream etc. is a plus.</li><li>Experience working with Public Clouds (AWS,GCP,Azure) is a plus.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - Java, Javascript, Node, GO & Python - Global Tech

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Colleague Product and Program Management (CPPM) organization within the Colleague Experience Group (also known as Human Resources) at American Express plays a critical role in providing the best-in-class services, capabilities, data and insights that enable a great colleague experience. The organization builds and evolves essential foundational and operational products and services to enable Colleague Experience Group (CEG) and the business. The CPPM organization manages the ecosystem of CEG platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance and governance.The CEG Data Product team is hiring an Associate, Digital Product Management to actively support the data and analytics product team. This person will be responsible for contributing to the data product strategy &amp; data platform modernization to unlock valuable colleague data for American Express systems &amp; colleagues.How will you make an impact in this role?We are looking for someone to help build new data capabilities to support the enterprise in creating more efficient reporting, analytics, and data access. The person taking this role will contribute to defining new data capability development, ideation, piloting new capabilities and building new partnerships. <ul><li>Assist in developing the overall vision for how data can drive the overall colleague experience, colleague insights, &amp; colleague servicingCollaborate with cross functional teams in tech, product, systems and stakeholders’ teams to gather and document requirements.Uncover opportunities to gather colleague feedback and leverage this to continually improve effectiveness of the strategy and roadmapAssist in identifying, supporting, piloting and launching new functionalities and service-oriented technologies in support of the data strategyDevelop new ideas into proofs of concept that can be integrated for testing and learningEmbrace different approaches and new technologies to drive individualized, contextual experiencesSupport key performance indicators for the business, including maintaining and increasing efficiency and satisfaction levelsParticipate fully in program increment planning to coordinate with other teams on the prioritization of initiatives</li></ul>Minimum Qualifications<ul><li>Demonstrated experience with innovative thinking, idea generation and developing new products from the ground upA passion for data &amp; analytics and how they can be applied to drive great experiencesCuriosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovationA resilient, positive attitudeExperience delivering both small initiativesData-driven mindset, able to use data effectively to define hypotheses, as well as make informed product decisions when data may be unavailableExperience with data, analytics, and digital product developmentPreferred Qualifications</li></ul><ul><li>Experience with Agile and SAFeExperience as a Product Manager/Owner (or related role), with a high level of comfort working with technology teams and partnersPreferred, but not required, Bachelor’s Degree in Computer Science/Engineering</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Associate - Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Digital Banking team is responsible for our Digital Bank products. We are currently building platforms responsible for ACH, Wire, Bill Pay, Zelle, Debit, Checking, and Savings applications, that allows teams to create products at scale and allow digital channels to deliver compelling experiences in a dramatically faster fashion. As the Product VP of Digital Banking, you will be responsible for building this innovative technology framework that facilitates developer productivity without compromising on quality at enterprise scale. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle and partner continuously with many stakeholders daily to stay focused on common goals. We embrace a culture of transparency, experimentation, and constantly strive for improvement and learning. We welcome diverse perspectives and people who are not afraid to challenge assumptions. As the Product VP, your mission will be to lead a talented technical product team through the envisioning, design, system architecture, and rollout that enables world-class digital products for banking. Understanding of payment schemes (ACH, SEPA), reliable data exchange (file &amp; API), distributed transactions, high performance transaction processing, and other banking-domain related skills are a plus. Our mission is to accelerate the pace of financial innovation and build new financial products for American Express. Our platform streamlines the process of launching and iterating financial products. Responsibilities: • Provide hands-on business strategic leadership, inclusive of establishing approaches for product management and monitoring progress at large scale. Partner with senior leadership to ensure strategies tie to business unit objectives. • Coordinate and collaborate with cross-functional leadership, including senior legal &amp; finance partners to define and review updates, achieve legal, regulatory, and compliance requirements, and ensure a stable and low risk banking experience. • Establish directional strategy and roadmaps for the platform inclusive of the resolution of technical problems, tech debt, and solutions.&nbsp;• Define and ensure an elevated level of product quality, advocate and influence high[1]quality product requirements documentation. • Balance short and long-term priorities against the business needs. • An expert in platform development with experience in defining API’s, workflows, and caches.&nbsp;• Ability to negotiate contracts, schedules, and service level agreements with third parties and clients. • Estimate project timelines, ensuring that projects you own stay on track and escalate as needed. • Be comfortable communicating with broad audiences and senior executives.&nbsp;• Mentor Directors and Sr. Managers to be successful and support career growth. • Help hire new talent to build the strongest team. • Present performance and scale statistics of each solution. • Ensure products are delivered on schedule to market. • Ability to work in a priority-driven environment, managing multiple and changing tasks. Qualifications: • 12+ years of hands-on experience in financial services writing business requirements, hardening functionalities, and a minimum of 5+ years of management experience with an increasing level of responsibility and oversight. • Strategic Thinking: Demonstrated experience in defining vision, strategy and execution roadmap for complex multi-year programs with successful implementation. • Proven track record of building high-performing engineering teams who write and deliver great software products. • Demonstrated mastery of banking and payments domain. • Exceptional technical capability, with deep knowledge of and experience with modern software development practices and agile methodologies • Experience in leading large strategic teams of Product Managers/Directors. • Recognized as an authoritative engineering leader, whose input is widely solicited across the organization. • A strong collaborator and communicator. You can communicate effectively with anyone, from technical engineers to strategic business partners. Communicate business strategies, progress, and outcomes to stakeholders, fostering transparency and trust. • Financial and resource management. Proficient managerial skills required to operate a large organization, including budgeting, resource planning, staff management, etc. • Experience facilitating effective and timely resolution of risk-related issues, including those identified by internal audit, regulatory reviews, or internal assessments. • Experience partnering closely with legal, procurement, and other stakeholders to negotiate complex technology agreements with strategic vendors, ensuring alignment with business objectives and risk management considerations. • Proven ability to effectively oversee contract compliance, including monitoring vendor performance, managing contractual obligations, and enforcing key terms to mitigate risk within a heavily regulated environment.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Product - Digital Banking Platform

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex<h4>Function Description:</h4>The Enterprise Data Strategy team within Credit &amp; Fraud Risk is focused on evaluating, integrating, and rationalizing Amex's data assets, globally, to drive elevated risk decisions and customer experiences across the credit and fraud lifecycles.<h4>Purpose of the Role:</h4>This Senior Manager will be responsible for external data strategies for&nbsp;New Accounts&nbsp;strategy and models. They will lead discussions with CFR Leadership to influence medium to long term strategy. Role also presents opportunity to work with industry leaders and participate in external conference to bring external perspective on market trends &amp; competitive solution, develop &amp; implement effective strategies &amp; innovate with bespoke data products. They will collaborate with Global Data Investment Planning and Service Category Strategist to create winning deal constructs, lead contract negotiations, create data deployment plans and implement medium to long-term strategies for success.<h4>Responsibilities</h4>Leadership<ul><li>Own projects on data transformation, define business problem statement &amp; plan for evaluation, delivery &amp; accomplish key results.</li><li>Lead with an external perspective, able to offer an understanding of data innovation in the marketplace &amp; influence &amp; shape data strategies.</li><li>Ability to navigate multi-function &amp; stakeholders to gather diverse information &amp; funnel it into medium to long term strategies. This role partners closely with the following organization, which are US Consumer Credit Risk Strategy &amp; Global Decision Science, General Counsel Organization, Global Compliance and Ethics, Procurement &amp; Supply Management, Operational Excellence, Risk Product.</li><li>Build the best team, must invest in grooming talent through feedback and coaching, regular career aspirations conversations and providing necessary tools and resource to the direct report(s) and indirect reports to be successful in the role.</li></ul>Data-Driven Impact<ul><li>Analyze large sets of data in internal analytical environment or Experian ‘s Sandbox to quantify opportunities to increase coverage, improve quality, incremental intelligence, improve risk discrimination, etc and influence for US Consumer Customer management &amp; Lending strategy and models use cases and maximize return on data investments.</li><li>Conduct usage monitoring, high balance case review, data audit, competitive assessment to inform strategies for value-based contract &amp; data transformation.</li></ul>Operational Excellence<ul><li>Fortify foundation by ensuring permissible use &amp; service level agreements are established, data quality controls enhanced, usage volatilities are investigated &amp; resolved, Work orders or agreements meet standard, in effective collaboration with GSM, TRM COE, OE, Controllership &amp; Capability Product owners &amp; Product Managers.&nbsp;&nbsp;&nbsp; </li><li>Bring in process excellence, cultivate culture and behavior to rationalize data investment, deliver data driven insights to improve return on investment, manage operational risk in third party relationship and in data integration and in end-use of data.</li></ul><h4>Qualifications:</h4><ul><li>Adept at assimilation of technical requirements on product, process &amp; contract to inform problem statements, project plan, key success metric and dependencies, executive communication.</li><li>Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed</li><li>Ability to manage and lead large scale projects with multiple cross functional partners</li><li>Good communication and influencing skills with an ability to translate business problem statement into analytical exercise &amp; analytics outcomes into compelling business insights and recommendations</li><li>Strong technical skills to perform data evaluation, analytics, and matrices tracking/reporting</li><li>Knowledge of Python, Hive, familiar with big data and cloud environments, Advanced Excel, PowerPoint</li><li>At least 5 years of experience in a financial services organization in consumer or commercial data or strategy function</li><li>Knowledge of Credit Risk standards, practices, or external Credit data sources</li><li>Master's Degree or higher required, concentration in a quantitative field preferred</li><li>Adaptable interpersonal skills, high energy, and a proven team-first mentality</li><li>The role requires a highly analytical, creative, strong communicator and strategic thinker with proven experience of defining strategy, delivering Business intelligence in data, project management and performance management of external partners and direct reports.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The SME Managed Marketing – Prospect team’s mission is to deliver personalized, coordinated, and efficient distribution of our Commercial products and services. The Lead Sharing Partnerships team supports this mission by fueling the GCS Sales ecosystem with leads, intelligence, optimized prospect experiences, tools and infrastructure to drive new customer relationships and expand existing relationships. Lead Sharing Partnerships is one of four critical Lead Gen teams, and a top priority for US SME and G&amp;L Sales.The Manager- B2B Marketing Strategy is responsible for leading multiple 3rd party partners to fuel GCS Sales (SME and Global and Large Market Sales teams) with high valued commercial leads. They will launch new B2B Acquisition strategies across multiple partners including top funnel content strategies such as customer case studies and thought leadership pieces as well as lower funnel initiatives including sales trainings and field enablement. This individual will collaborate across internal, external and cross-functional partners on these demands generation and sales enablement initiatives as well as mid- funnel tactics, where applicable. In partnership with GCS Sales, this role will support driving &gt;$1B in potential new charge volume annually.They should have a strong interest in B2B Marketing and be excited by the challenge of launching new strategies and channels and building new relationships with external partner organizations. A crucial path to success for this role will be building trust, credibility and an effective way of working with multiple partners. They should be naturally curious about B2B marketing tactics and think creatively about how to leverage partners’ channels to drive awareness of Amex B2B value. This role provides significant opportunity to launch new marketing initiatives, drive results while gaining exposure to leaders across GCS.Key Responsibilities:<ul><li>Launch new B2B marketing strategies that deliver against both American Express and partner goals. Key elements of partner strategies include full funnel demand generation strategies, mid funnel warming tactics and lower funnel sales enablement; customize marketing based on industry and segment</li><li>Lead multiple partners and multiple workstreams with different priority levels, timelines and strategic dynamics</li><li>Collaborate with US SME Sales, Large Market Sales, GCS leaders and external partners to develop strategies to improve the potential of these programs and deliver against our financial goals</li><li>Work with cross-functional partners to launch new tools, while also enhancing existing platforms and infrastructures to support sales opportunities. &nbsp;</li><li>Advance partner communication strategies that support demand generation initiatives</li></ul>Minimum Qualifications:<ul><li>Expertise in B2B Marketing and working with a sales team</li><li>Experience launching demand generation and sales enablement marketing strategies, and scaling them</li><li>Proven affinity for working effectively with cross- functional teams with shared goals. Excitement to work in close partnership with our Sales leadership, Account Development as well as Pricing and Finance teams</li><li>Strong analytical skills: the ability to draw actionable outcomes from large sets of complex, performance data</li><li>Strong communicator with demonstrable ability to influence without authority ensure mutually beneficial outcomes with partners</li><li>Natural affinity for building trust based, lasting relationships inside and outside of your home company</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager- B2B Marketing Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role: Director &amp; Counsel - Banking and Card Servicing (Regulatory and Customer Experience)The General Counsel’s Organization (GCO) is seeking a Director &amp; Counsel to provide legal and strategic support to the Global Services Group (GSG) team, which creates and manages the customer experiences and servicing touchpoints for American Express customers.This role is responsible for leading and advising on a range of core servicing issues, including (i) disputes (Regulation Z and Regulation E); (ii) complaints; (iii) sales practices; (iv) customer servicing policies and procedures; (v) technology and servicing vendor solutions and agreements; (vi) phone, digital and chat customer experiences; and (vii) deposit, debit and credit payments.Here’s just some of what you’ll do in this role:<ul><li>Provide regulatory guidance and advice on servicing-related issues and initiatives pertaining to deposit, debit and credit products under Regulations E and Z, including dispute handling and banking payments (e.g., electronic funds transfers, ACH and wire transfers).</li><li>Provide regulatory guidance and advice on the global Complaints program (including complaint capture, categorization, reporting and risk identification) and executive complaint resolution.</li><li>Provide legal support and strategic advice to business clients in the GSG on various customer servicing interactions throughout the account lifecycle in an omnichannel ecosystem (telephone, chat, account portals, etc.) to ensure clear, consistent and compliant customer experiences.</li><li>Advise on telemarketing initiatives, including scripting, testing, reporting and incentives.</li><li>Draft and negotiate vendor and technology agreements with key partners that power the service experience for American Express customers, and support partner teams on third party oversight and policies.</li><li>Work closely with senior business leaders to understand their concerns and challenges, and use curiosity and creativity to identify and action opportunities.</li><li>Coordinate advice across global legal teams to drive cohesive and clear approaches and decision-making.</li><li>Scale the impact of your regulatory knowledge and advice through partnership with other business units and legal teams, including Merchant, Consumer, Commercial and Credit &amp; Fraud Risk.</li><li>Generate buy-in and develop strategic partnerships across groups, such as business and digital product teams, Compliance and Privacy through relationship-building and effective communication.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree &amp; J.D.</li><li>Qualified to practice law in New York</li><li>6+ years of relevant in-house and/or law firm experience</li></ul>Preferred Qualifications<ul><li>Knowledge of, and experience advising on, rules and regulations pertaining to banking and credit servicing operations (e.g., Regulations E and Z, UDAAP, UCC, NACHA, etc.) and related issues, including disputes handling, complaints handling and payments.</li><li>Experience applying UDAAP to customer experiences.</li><li>Experience as a trusted advisor supporting operational organizations.</li><li>Experience reviewing, drafting and negotiating vendor service agreements, preferably with a technology component.</li><li>Strong analytical and problem-solving skills.</li><li>Deep curiosity and desire to tackle innovative client issues without clear legal precedent and deliver creative, yet executable, solutions that mitigate risk while achieving client objectives.</li><li>Ability to communicate complex issues clearly and persuasively, in both written and oral format.</li><li>Honed analytical and problem-solving skills and ability to identify and classify risks accurately and efficiently.</li><li>Ability to develop rapport, build relationships and partner with others to drive&nbsp;end to end process improvements to enhance efficiency and productivity.</li><li>Capacity to be agile and derive satisfaction from handling a diverse range of legal issues.</li><li>Maintain a collegial, positive attitude and growth mentality.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director & Counsel, Banking & Card Servicing (Regulatory and Customer Experience)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Services Group is a diverse organization of about 6,500 colleagues which operate under International Credit &amp; Collections. There are 2,300 partner colleagues, and multiple vendor partners. The teams play a critical role in protecting the company and enabling growth by minimizing financial losses and optimizing collection recoveries. Global Services Group also supports our customers in their most vulnerable times when they become subject to fraud. The organization is comprised of five groups – US Credit &amp; Collections under which American Express Legal is assigned, Global Fraud, Global New Accounts, International Credit &amp; Collections, and Global Commercial Credit &amp; Underwriting.The Manager - Legal Affairs must be familiar not only with the FDCPA but also every aspect of what constitutes a non-frivolous set of allegations that comprise the complaint to be filed in Court.&nbsp; It is important that the attorney work closely with Administrative Staff to create the vital motions that move the litigation towards judgment such as motions for default or summary judgment. If pre-trial motions are successful, it is vital for the attorney to have the experience to apply for judgment and to have the ability to apply for post judgment remedies such as bank levy and wage garnishment.&nbsp; Should pre-trial motions be unsuccessful it is imperative that the attorney be able to prepare for trial and apply necessary discovery tools and know how to introduce business records into evidence and apply the testimony of Custodians of business records.Minimum Qualifications:<ul><li>The attorney must be admitted to practice law in the state of Texas and be thoroughly familiar with both state, local and federal rules and regulations with respect to collection of credit card debt</li><li>The attorney should have at least 2 years litigation and consumer debt experience</li><li>Experience in consumer collections is vital as well as a complete knowledge of every step of the legal process from the filing of the complaint in court through trial and post judgment remedies</li><li>The ability to work with administrative assistants is a vital component of this position</li><li>Proficiency with Word, Excel and Adobe is required</li><li>Ability to work in Houston offices, potentially 3 times per week</li></ul>Preferred Qualifications:<ul><li>The ability to prioritize multiple cases at the same time and lead administrative assistants</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Manager - Legal Affairs

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.How will you make an impact in this role?Key Responsibilities:<ul><li>Establish and enhance the ORM framework, ensuring alignment with industry best practices and regulatory requirements, including setting clear operational risk taxonomies and risk appetite across the enterprise.</li><li>Lead development efforts for governance documents associated with Key Risk Indicator (KRIs) and Key Performance Indicators (KPIs), operational risk appetite, Risk &amp; Control Self-Assessment (RCSA), and risk and control committees.</li><li>Oversee the governance of risk committees, including facilitating discussions, ensuring effective escalation protocols, and providing actionable insights on operational risk issues to senior leadership.</li><li>Lead the development of risk appetite statements, ensuring consistency across business units and alignment.</li><li>Drive proactive risk identification and mitigation through thematic analysis and collaboration with business units, ensuring early detection of emerging risks and systemic issues.</li><li>Lead root cause analysis efforts, developing a systematic process to identify, analyze, and address the underlying causes of operational risk events to prevent recurrence.</li><li>Provide oversight for escalation protocols related to operational risk incidents, ensuring timely identification and resolution of issues, and recommending remediation strategies as necessary.</li><li>Collaborate with risk, compliance, and internal audit teams to ensure consistent operational risk reporting and provide data-driven insights to risk committees and senior management.</li><li>Use advanced data analytics and risk reporting tools to track, monitor, and present key operational risk trends, ensuring the organization remains agile and responsive to emerging risks.</li></ul>Qualifications<ul><li>5-7 years of experience in operational risk management, with demonstrated expertise in establishing and managing ORM frameworks in a global organization.</li><li>Experience in and understanding of RCSA, risk taxonomies, risk appetite frameworks, and conducting thematic analysis to identify and mitigate operational risk exposures.</li><li>Strong background in root cause analysis, with experience developing processes to address systemic issues and prevent operational risk events from recurring.</li><li>Familiarity with governance structures, including managing risk committees, risk escalation protocols, and presenting insights to senior leadership.</li><li>Strong analytical skills with the ability to use data-driven insights, KRIs / KPIs, and other metrics to drive operational risk decision-making and oversight.</li><li>Demonstrated experience in proactive risk identification, thematic analysis, and mitigation strategies that reduce operational risk impact across the organization.</li><li>Experience working with senior management and business unit leaders to ensure consistent application of the ORM framework and alignment with risk appetite.</li><li>Excellent communication and leadership skills, with the ability to collaborate across functions and present operational risk findings and recommendations clearly.</li><li>Bachelor’s degree in Risk Management, Finance, Business, or related field required.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

260 American Express Jobs